Frequently Asked Questions
Because our equipment (entry- and payment machines) run synchronously, the premature switchover of a tariff or an incorrect calculation is impossible. If the entry machine displays 10:05, then the payment machine also displays 10:05.
The time on our equipment is an instrumental time that we have entered manually. This time is not necessarily identical to the radio or satellite time displayed on your watch and can vary a couple of minutes.
Please insert your bank notes. When your notes are not being accepted, please report this to our car park office using the call /help button.
The value on the card is fixed. When the value of the card is exceeded, you will have to pay the difference at the ticket machine. You will insert the entry card that you received by entering the parking in the machine. Afterwards you will insert the value card. You will afterwards receive one card from the machine and with this card you can leave the car park.
The number of hours on the time card is fixed (1, 2, or 4 hours). When the hours on the card are exceeded, you will need to pay the difference at the ticket machine.
The time between payment at the payment machines and your exit through the barrier is determined by the size of the car park. If this time is exceeded, "Further payment needed" will be displayed at the exit and you will have to settle this amount at the ticket machine.
No, the parking contract is the basis for payment. You receive a quarterly invoice (free of charge) by e-mail when you pay with direct debit. For invoices that have to be sent by mail in combination with direct debt you will pay € 4,50 per invoice. When you do not choose for direct debt the price for receiving the invoice by e-mail will be € 4,50 and € 9,00 for an invoice sent by mail.
It is reliable, easier for you and save you the cost of any notice because you always pay on time.
Yes, you can do this online, in writing: APCOA PARKING Netherlands BV, Westblaak 88, 3012 KM Rotterdam or by e-mail: administratie(at)apcoa.nl.
Contact with a magnet (for example, the closure of your wallet) can decode the card.
The agreement is for a minimum period of 3 months. After this period, this agreement will be extended indefinitely. Termination of the agreement will take place with a notice period of at least one calendar month. Cancel your contract online.
We can only provide camera images at request of the police (after receiving a claim from the police). This is due to GDPR privacy legislation.
Please note: Our services do not include surveillance. The images that we provide to the police are therefore not surveillance images, but images to support our business processes.
You can find this on the various detail pages of the car parks. Select the relevant city and then the relevant car park. You will find the information at the top right under the heading extra information.
We do our best to offer you the best possible parking experience. Still, you may not be satisfied. We think it is important to hear where we can improve our services and would like to hear your feedback. Contact us immediately and we will process your feedback.
Have you noticed that something is not working properly?We appreciate it if you report this to us so that we can rectify this as soon as possible.
The minimum purchase is 50 cards. For a mixed order of, for example, 25 1-hour and 25 day tickets, we ask you to contact us so that we can make a tailor-made proposal.
Please contact firstname.lastname@example.org. They can issue a new pass or check the pass. If your card is stolen or lost, we charge € 45 (excl. VAT) administration costs.